Opt-in scheduling is an up-and-coming practice whereby companies give the freedom and flexibility to their Team Members to allow them to "opt-in" to their labor schedule based on their other life commitments, as opposed to being assigned a work schedule each week by their manager.
(Photo of Forge's opt-in scheduling)
Using opt-in scheduling has a few benefits:
- Managers spend less time scheduling: In a traditional model, the Manager needs to think about the optimal labor schedule for the store and then consistently tweak it day after day to make it work for all the Team Members who work in that location. In the opt-in model, Managers create a labor schedule that is optimal for their store and Team Members simply pick the shifts that work best for them.
- Managers have access to more talent: Companies that employ opt-in labor schedules almost always have a larger pool of talent that is trained and approved to work at their location. Typically with an opt-in labor schedule, this pool of talent expands to qualified talent that would never work in a scenario where the schedule wasn't opt-in (i.e. College Students who need flexibility around school, Stay-at-Home Mom's who need flexibility around their children, Retirees who have worked stellar careers but want flexibility).
- Team Member satisfaction increases and decreases turn-over: Studies have found that the best talent typically wants the freedom and flexibility to pick their own schedule. Talent see's giving this flexibility through opt-in scheduling as a perk and decreases turn-over in the work environment.